Where can I find the general terms and conditions of Westerman Bags?https://westermanbags.com/pages/policies
How can I Exchange or return? You can exchange items by returning the item (s) to be replaced and then placing a new order on the website. Unfortunately we cannot settle the orders with each other. As soon as we have received the returned item, we proceed to pay the purchase amount. For more info Read the Terms and Conditions
Are the products of Westerman Bags on stock and ready to to send? Not always. We try to have all products in all colors in stock and send them within 4-5 business days. However, our advice is to take into account 10 days of order to shipping. If you need your order on a certain date, take Contact on. Of course we will contact you when there is a delay.
Send your products to it abroad? Yes, of course! More than 4500 Westerman Bags have already been sent abroad. If you live abroad, order via our Etsy Shop www.etsy.com/shop/westermanbags
How can I get my Westerman Bag Maintain and clean? Wool felt is naturally dirty and moisture-repellent. This is because there is lanoline on wool fibers, a natural fat. As a result, liquids do not pull directly into the wool felt. Our wool felt is made of pure shaving wool, which can cause shrinkage during washing. We therefore recommend not to wash our products or to clean chemically. We on the following cleaning methods:
- Dry dirt and dust: vacuum the wool felt
- Wet stains: Depen immediately with a dry cloth or kitchen paper. If necessary, rinse with cold water and pat again until the felt is completely dry again. Do not wring or rub.
- Fat stains: Cleaning with K2R Stain Spray
What are the postage costs?
Free from € 72,-
Letterpost Klein NL + B € 2,-
Letterpost Groot NL + B € 3,-
Parcel post PostNL € 4,-
Parcel post Post Belgium € 8,-
Worldwide Shipping Through Deutsche Post and Fed Ex.
Delivers Westerman Bags wholesale and stores?
We produce in small batches or edition. We can also do that for your store. It is possible to submit a request. Send us Information about your store, with photos and a list of other brands in your range. When we see the right match with Westerman Bags we will contact you.
I had a case with a red heart† Now I don't see it again on the website. Can I still order the label with the heart? Yes, that's possible here† You can order it from your felt cover or bag
Can you have a product for me customization to make?No, we do not make customized individual orders.
For example, it is possible to order 10 bags or 5 covers from a design that is a variation on the existing collection. If this variation has the "Westerman Bags Look and Feel" then we will get to work for you.
Can I have a bag or cover from another brand copied by you? No, we don't do that.
I have a other phone iPhone. Can I still order a cover from you?Yes, that is possible at an additional cost. You can place a customized Cover Order via this form.You will receive confirmation of your order and our details for payment by email.
I have a gift voucher receive. How can I deal with this? You can place your order via the Gift voucher Order form. We will contact you as soon as possible to complete the order.